Return Policy
Return Policy
Your satisfaction is our priority. Shop with confidence at Indica Computers.
At Indica Computers, we are committed to providing genuine products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.
Easy Returns
Eligible products can be returned within 7 days of delivery.
Genuine Products
All products are sourced from authorized distributors and manufacturers.
Quick Refunds
Approved refunds are processed within 7–10 business days.
1. Return Eligibility
- Return requests must be made within 7 days from the date of delivery.
- Products must be unused and in their original condition.
- Original packaging, accessories, warranty cards, manuals, and invoice must be included.
- The product must not show signs of physical damage, misuse, or tampering.
2. Non-Returnable Products
- Software and software licenses.
- Opened printer ink cartridges and toner cartridges.
- Customized or special-order products.
- Products damaged due to improper handling or misuse.
- Products returned without the original invoice.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
- Provide photographs or videos showing the issue.
- Our support team will verify the claim.
- If approved, we will arrange a replacement or refund as applicable.
4. Refund Policy
- Refunds are processed only after inspection and approval.
- Refunds are credited to the original payment method whenever possible.
- Please allow 7–10 business days for the refund to reflect.
5. Return Shipping
- If the return is due to an incorrect, damaged, or defective product supplied by us, return shipping charges will be borne by Indica Computers.
- For all other approved returns, return shipping costs are the responsibility of the customer.
6. Exchange Policy
Products found to be defective may be exchanged for the same model, subject to stock availability.
7. Manufacturer Warranty
Most products sold by Indica Computers are covered under the respective manufacturer's warranty. Warranty terms differ by brand and product. Customers may be required to contact the manufacturer's authorized service center for warranty claims.
8. Need Assistance?
If you have any questions regarding returns, refunds, or warranty claims, our team is happy to assist you.